At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion. With an expansive portfolio of iconic hotels and brands, Accor offers boundless opportunities for career advancement and professional development across the globe.
Join a team where you can be all you are, grow and create your path, work with purpose, and enjoy and feel valued.
This is a high-impact role with growth opportunities for an ambitious applicant. Make it your next move.
We are seeking a professional and customer-focused Reservations Agent to join our team in Makkah, Saudi Arabia. As a Reservations Agent, you will play a crucial role in ensuring guest satisfaction by managing bookings, providing information about our hotel services, and maximizing revenue through effective sales techniques.
Handle incoming reservations via phone, email, and online booking systems, ensuring accuracy and timeliness
Provide detailed information about hotel accommodations, rates, packages, and special offers to potential guests
Utilize up-selling techniques to maximize room revenue and promote hotel services
Enter and maintain reservation data in the property management system (PMS) with a high level of accuracy
Follow up on guest requests and inquiries within 24 hours of receipt
Assist with group bookings and manage allotments as directed by management
Collaborate with other departments to ensure smooth guest experiences from reservation to check-out
Monitor and update hotel availability to optimize occupancy rates
Prepare daily reports on reservations, cancellations, and modifications
Maintain knowledge of local attractions and events to assist guests with inquiries
Adhere to hotel policies and procedures, ensuring compliance with industry standards
Participate in regular training sessions to stay updated on new offerings and reservation techniques
Vocational Certificate in Hotel Management, Business Administration, or Bachelor's degree in Hotel Administration, Business Administration, or equivalent
Minimum of 1 year of experience in a similar role, or 6 months of experience in reservations or front office operations
Proficiency in Microsoft Office suite and property management systems (e.g., OPERA)
Excellent communication skills in English, both written and verbal
Strong customer service orientation with the ability to interact professionally with guests, employees, and third parties
Detail-oriented with a high level of accuracy in data entry and information management
Ability to multi-task and work efficiently in a fast-paced environment
Flexible schedule, including availability to work evenings, weekends, and holidays as required
Knowledge of hospitality industry standards and best practices
Demonstrated sales skills and ability to up-sell hotel services
Ability to remain calm and professional under pressure
Cultural sensitivity and adaptability to work in a diverse environment
Enjoy discounted Heartist® rates across our global network of 5,600 properties, 10,000 food and beverage venues, and wellness centers.
Grow and travel with your career globally across more than 110 countries, 45 hotel brands from luxury and lifestyle to premium and economy.
Continuous learning and investment into your capability.
This role requires:
Fluency in English
Saudis only

Reservations Agent - Saudi only

Job description