Customer Service Officer Job Details | lumi Rental
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Customer Service Officer
SA
19 Oct 2026
About :
We are looking for a Customer Service Officer to join our team and deliver an exceptional customer experience throughout the car rental journey. In this role, you will be the first point of contact for customers, ensuring smooth service, clear communication, and timely support.
Key Responsibilities:
Welcome customers and provide clear information about rental services, vehicle options, and pricing
Manage reservations, including bookings, modifications, and cancellations
Explain rental policies, terms, and insurance options
Support customers in selecting the most suitable vehicle based on their needs
Handle customer inquiries and complaints professionally, ensuring quick resolution
Process payments and explain contract and billing details
Prepare accurate invoices and maintain financial records
Coordinate with internal teams to ensure timely vehicle delivery
Provide assistance in case of breakdowns or accidents during the rental period
Promote current offers, discounts, and services
What We’re Looking For:
Diploma or Bachelors degree in Business Administration, Public Relations, or a related field
0–2 years of experience in customer service or a similar role
Strong communication and interpersonal skills
Ability to explain information clearly and handle diverse customer needs
Problem-solving mindset with attention to detail
Ability to work within policies while maintaining service quality
If you’re passionate about customer experience and enjoy working in a dynamic environment, we’d love to hear from you.
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Corporate Home

Customer Service Officer

Job description