مدير حسابات إدارة المدفوعين

Act as the primary liaison between NUPCO and Nahdi for Wasfaty program.
The role is responsible for managing strategic relationships, ensuring SLA compliance, facilitating issue resolution, and driving collaborative initiatives and business development opportunities to achieve program objectives and maintain high guest satisfaction.
Accountabilities Stakeholder Relationship Management
Build and maintain strong, trust-based relationships with key stakeholders at NUPCO, MOH, and relevant government entities .
Act as the primary point of contact for stakeholder inquiries, escalations, and partnership discussions.
Coordinate regular business review meetings to discuss performance, KPIs, service improvements, and business priorities.
Collaborate with GROMS, Operations, Commercial, and Finance teams to identify and drive business growth opportunities while ensuring compliance with relevant requirements.
Business Development
Develop strategic relationships with key account stakeholders through regular business meetings, presentations, and ongoing engagement.
Represent Nahdi effectively with external stakeholders while maintaining strong awareness of market dynamics, stakeholder priorities, and emerging opportunities.
Identify and support future business growth opportunities to strengthen partnerships, ensure business continuity, and expand the value of the Wasfaty program.
Program Alignment & SLA Management
Monitor and ensure adherence to contractual obligations, agreed KPIs, and SLA performance standards.
Collaborate with internal teams to identify and address operational gaps that may impact compliance, service quality, or overall performance.
Support the Wasfaty Department Manager in renegotiating terms, enhancing agreements, or expanding the program scope as required.
Issue Resolution & Communication
Serve as the focal point for resolving challenges related to service delivery, claims, system integration, and stakeholder requirements.
Facilitate clear and timely communication between NUPCO/MOH and relevant internal stakeholders.
Prepare escalation reports, coordinate required actions, and ensure proper follow-up until issues are resolved.
Reporting & Performance Insights
Provide regular feedback and insights to the Wasfaty Department Manager on external stakeholder expectations, market trends, and program performance.
Contribute to performance reviews by providing data-driven insights to support effective decision-making.
Participate in cross-functional projects and initiatives that strengthen stakeholder collaboration and enhance overall program value.
Ensure effective execution of KPIs to maximize Wasfaty commission and overall performance.
Match financial reports with dispensing data by tracking quantities and values dispensed and analyzing their impact on Wasfaty commission, profitability, revenue per prescription, and overall project performance.
Identify and report performance variances, recommend corrective actions, and discuss outcomes during monthly financial review meetings.
Revenue & Financial Performance
Develop and monitor regional revenue targets based on targeted regional penetration share and expansion plans for non-covered regions.
Manage portfolio dispensing performance and Authorized vs. Alternative switching based on availability KPIs, supported by daily coordination with internal stakeholders and NUPCO.
Coordinate with Merchandise Planning on the ranging and inventory management of Wasfaty-flagged items.
Monitor revenue, commission, profitability, and dispensing performance to identify opportunities for sustainable business growth.
Work Environment
Indoors: 90%
Outdoors: 10%
Working Days: 5 working days
Days Off: 2 days
Working Hours: 8:00 AM – 5:00 PM (1-hour break)
Job Requirements Education
Bachelor’s degree
Experience
3–5 years of relevant experience
Computer Skills
Oracle RMS or other ERP systems
MS Office Suite
Languages
Arabic - English

Apply directly at Nahdi Medical Co