Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.
We are seeking a professional and customer-focused Reservations Agent to join our team in Jeddah, Saudi Arabia. As a Reservations Agent, you will play a crucial role in ensuring guest satisfaction by managing bookings, providing information about our hotel services, and maximizing revenue through effective sales techniques.
Handle incoming reservations via phone, email, and online booking systems, ensuring accuracy and timeliness
Provide detailed information about hotel accommodations, rates, packages, and special offers to potential guests
Utilize up-selling techniques to maximize room revenue and promote hotel services
Enter and maintain reservation data in the property management system (PMS) with a high level of accuracy
Follow up on guest requests and inquiries within 24 hours of receipt
Assist with group bookings and manage allotments as directed by management
Collaborate with other departments to ensure smooth guest experiences from reservation to check-out
Monitor and update hotel availability to optimize occupancy rates
Prepare daily reports on reservations, cancellations, and modifications
Maintain knowledge of local attractions and events to assist guests with inquiries
Adhere to hotel policies and procedures, ensuring compliance with industry standards
Participate in regular training sessions to stay updated on new offerings and reservation techniques
Vocational Certificate in Hotel Management, Business Administration, or Bachelor's degree in Hotel Administration, Business Administration, or equivalent
Minimum of 1 year of experience in a similar role, or 6 months of experience in reservations or front office operations
Proficiency in Microsoft Office suite and property management systems (e.g., OPERA)
Excellent communication skills in English, both written and verbal
Strong customer service orientation with the ability to interact professionally with guests, employees, and third parties
Detail-oriented with a high level of accuracy in data entry and information management
Ability to multi-task and work efficiently in a fast-paced environment
Flexible schedule, including availability to work evenings, weekends, and holidays as required
Knowledge of hospitality industry standards and best practices
Demonstrated sales skills and ability to up-sell hotel services
Ability to remain calm and professional under pressure
Cultural sensitivity and adaptability to work in a diverse environment
Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.

Reservations Agent

Job description