Senior Specialist, Collision Repair Job Details | Ceer
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Senior Specialist, Collision Repair
After Sales
CEER Motors
Job Description
Job Title
Senior Specialist, Collision Repair
Job Code
04-029
Division
Commercial
Job Grade
6
Department
Aftersales
Direct Manager
Manager, After Sales Service Operations
Section
Service Operations
Job Purpose
To manage the body and paint workshop network, ensuring smooth operations, high repair quality, expenses control, and customer satisfaction. This role supports the setup of new workshops, including equipment selection, layout design and fit-out, in addition to reviewing and approving third-party workshops to ensure they meet company standards.
Job Role
Key Functional Responsibilities
Supervise daily operations across all body & paint workshops to maintain high productivity and efficiency.
Follow up on ongoing repair orders and coordinate with the Parts Department to ensure timely parts availability.
Monitor paint and material stock levels and take necessary actions to maintain adequate inventory.
Manage the full insurance repair order process, ensuring accurate documentation and full compliance with insurance requirements.
Monitor workshop KPIs and implement continuous improvement initiatives to enhance performance and service quality.
Support diagnosis of technical issues and escalate unresolved cases to technical support when needed.
Support customer service by resolving complaints and ensuring high levels of customer satisfaction.
Certifying third-party body & paint workshops based on technical and operational criteria.
Contribute to the setup and development of new body and paint workshops, including equipment selection, layout design and fit-out execution
Ensure proper maintenance and safety compliance of all workshop tools and equipment.
Ensure all workshop staff are trained on standard operating procedures and dealership systems.
Job Requirements
Education
Bachelor’s degree in mechanical, Industrial, or Automotive Engineering, or any related field.
Experience
3 years of minimum experience in a similar role within an automotive dealership or body and paint operations.
Competencies
Core Competency
Definition
Competency Level Required
Collaboration
Communicates clearly and transparently with others, shares information and works well within a team, valuing the positive contribution each person makes.
Applying
Innovation
Generates or facilitates the generation of new and technology-enabled ideas, methods, products, or solutions, take initiatives to venture into untapped opportunities.
Applying
Results Driven
Creates and implements standards of excellence ensuring consistent improvement and efficiency to achieve challenging organizational, work related and career goals.
Applying
Adaptability and Resilience
Recognizes and is open to changing, ambiguous and/or uncertain circumstances, adapting as necessary, overcoming challenges, and turning setbacks into learning opportunities.
Applying
Customer Focus
Understands and anticipates internal and external customer needs and takes action to provide high-quality products and services to exceed expectations.
Applying
Technical Competency
Definition
Competency Level Required
TBD
Job Profile
Version Control
Version Number
Prepared by
Date
1.0
Said Alghamdi
10.June.2026
Reviews and Approvals
Validated by
Date
Title
Raghad Alhurair
11..June.2026
Senior Specialist, Organization Development and Planning
Approved by
Date
Title
Ahmed Taha
11..June.2026
Director, After Sales
Disclaimer
The job description has been designed to indicate the general nature and level of work performed by employees within this classi ﬁ cation. It is not designed to contain or be interpreted as comprehensive inventory of all duties, responsibilities and quali ﬁ cations required of employees assigned to this job. The list of responsibilities, accountabilities, requirements and working relationships mentioned above is not exhaustive, and the employee may be required to perform other duties in line with business requirements and at the organization’s discretion.
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