In Room Dinning Supervisor

About Basiqat by Mantis
Basiqat by Mantis is an upcoming Luxury eco-resort in Riyadh, Saudi Arabia, operating under Mantis, part of the Accor Group.
Currently in its pre-opening phase, Basiqat by Mantis is preparing to introduce a distinctive hospitality experience that combines luxury, nature, sustainability, and authentic local culture.
As part of the global Accor family, we are committed to creating exceptional guest experiences while fostering an inclusive, collaborative, and inspiring workplace for our Heartists.
We are seeking passionate and dedicated professionals to join our pre-opening team and contribute to the successful launch of this unique destination.
In-Room Dining Supervisor
Location: Riyadh, Saudi Arabia
Department: Food & Beverage – In-Room Dining
Employment Type: Full-Time
Reporting To:   Assistant Food & Beverage Manager
Job Summary
Basiqat by Mantis is seeking a passionate, service-oriented, and highly organized In-Room Dining Supervisor to join our pre-opening Food & Beverage team.
The successful candidate will be responsible for supervising daily in-room dining operations, ensuring the highest standards of luxury hospitality, personalized service, food presentation, and guest satisfaction.
As a member of the pre-opening team, the In-Room Dining Supervisor will play an important role in establishing service procedures, preparing operational equipment, training Heartists, and ensuring the department is fully prepared to deliver a seamless and memorable dining experience from the resort's opening.
Key Responsibilities
In-Room Dining Operations & Service Excellence
Supervise daily in-room dining operations to ensure efficient, professional, and personalized service.
Ensure all guest orders are accurately received, processed, prepared, and delivered within established service standards.
Oversee the setup, presentation, and delivery of in-room dining orders in accordance with luxury hospitality standards.
Monitor service quality, food presentation, temperature, and order accuracy before delivery.
Ensure proper handling of special dietary requirements, allergies, and personalized guest preferences.
Coordinate timely collection of used trays, trolleys, and dining equipment from guest accommodations.
Maintain high standards of cleanliness, hygiene, and organization in all in-room dining service areas.
Ensure all operational procedures comply with approved Mantis and Accor brand requirements.
Luxury Guest Experience & Personalization
Deliver warm, attentive, and discreet service that reflects the resort's luxury positioning.
Anticipate guest needs and ensure personalized dining experiences.
Handle guest requests, feedback, and complaints professionally and efficiently.
Coordinate special dining arrangements, celebrations, romantic setups, and VIP amenities as required.
Ensure guest preferences and special requests are communicated accurately to relevant departments.
Monitor guest satisfaction and recommend improvements to enhance the in-room dining experience.
Promote a culture of genuine hospitality, attention to detail, and service excellence among Heartists.
Pre-Opening Operational Readiness
Support the setup and implementation of the In-Room Dining department's operational procedures and service standards.
Assist in preparing departmental checklists, service sequences, and standard operating procedures.
Coordinate the setup and organization of in-room dining service stations, equipment, and supplies.
Support the identification and preparation of operating supplies and equipment (OS&E) required for the department.
Participate in menu familiarization, service rehearsals, and operational simulations before opening.
Assist in establishing order-taking procedures, delivery standards, and service recovery guidelines.
Support the recruitment, onboarding, and training of in-room dining Heartists.
Work closely with the Food & Beverage management team to ensure all pre-opening milestones and operational readiness requirements are achieved.
Team Supervision & Heartist Development
Supervise, guide, and motivate In-Room Dining Heartists during daily operations.
Conduct daily briefings to communicate service priorities, guest preferences, and operational updates.
Support the preparation of duty schedules and appropriate staffing arrangements.
Provide on-the-job training in service etiquette, order-taking, product knowledge, and luxury service standards.
Monitor Heartist performance and provide constructive feedback and coaching.
Promote teamwork, professionalism, grooming standards, and a positive working environment.
Support the Food & Beverage management team in maintaining effective communication and operational discipline.
Food & Beverage Coordination
Maintain effective communication with Kitchen, Housekeeping, Front Office, and other relevant departments.
Coordinate with the culinary team to ensure timely preparation and delivery of guest orders.
Ensure accurate communication of menu items

Apply directly at Accor (KSA)