Makkah Clock Royal Tower, A Fairmont Hotel , is located only a few steps away from the Masjid Al Haraam and the Holy Ka’aba. This 86-story hotel, one of the world’s tallest, is the focal point of the Abraj Al Bait Complex, part of the King Abdul Aziz Endowment Project. The Hotel authentic hospitality is seen throughout 1650 rooms.
Reporting to the Director of Housekeeping, responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, friendly and engaging service
Lead and supervise the day-to-day operation of the department to ensure service standards are followed
Handle Guest concerns and react quickly, logging and notifying the proper areas
Actively participate in daily briefing, daily warm up and department meetings
Ensure Room Attendants are informed daily about priorities in their section
Follow departmental policies and procedures
Report necessary maintenance items
Follow all safety and sanitation policies
Other duties as assigned
Proficient in English (verbal & written) essential
High school diploma or equivalent preferred
Minimum 1 year experience in a supervisory capacity in a hotel housekeeping environment
Proven training skills
Experience with Hotel Property Management System, Micros-Fidelio desirable
Proactive with a meticulous eye for detail
Strong organizational, supervisory and communication skills
Able to convey information and ideas clearly
Ability to evaluate and select among alternative courses of action quickly and accurately
Work well in stressful, high-pressure situations
Effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and Guest
Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision
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Housekeeping Supervisor -Saudis Only

Job description