مدير خدمات الاستقبال - سعودي

Mantis Collection
An exceptional place to find yourself
About Mantis
Mantis is a leading conservation-focused hotel brand with eco-lodges, waterways and curated eco-escapes located in remote destinations. Sustainable travellers have been enjoying eco-tourism, safaris and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.
Acclaimed for its pioneering work in development, management, marketing, education and conservation, Mantis’s business model successfully combines responsible tourism, conservation and adventure, which translates to one-of-a-kind travel experiences. Whether small and intimate or vast and complex, on a sweeping African plain, in a bustling city, or in the midst of a forest, each is an exceptional place for guests to find themselves.
While uniquely different in the experiences they offer, all are linked through a collective ambition to be extraordinary; to be rare in a world that mass-produces sameness. Mantis consistently curates, collects and discovers destinations and experiences that stir the soul, defy expectations and live in the heart forever. Mantis is part of Accor, a world leading hospitality group offering experiences across more than 110 countries, with 5,700 properties, 10,000 food & beverage venues, wellness facilities or flexible workspaces, and a participating brand in ALL - Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences. For more information visit:  www.mantiscollection.com
Role Overview
As Front Office Manager at Basiqat Resort by Mantis , you will lead the front office operation, ensuring seamless guest journeys from arrival through departure. You will be responsible for creating warm, personalised and memorable experiences that reflect the Mantis philosophy, while maintaining the highest standards of service excellence.
This role requires a guest-focused leader who is passionate about luxury hospitality, thrives in a unique resort environment, and can inspire a team to deliver exceptional service while supporting operational readiness during the pre-opening phase.
What You'll Do
Front Office Operations Management
Oversee all daily Front Office operations including reception, guest services, concierge, and arrival/departure experiences
Ensure smooth and efficient guest journeys aligned with luxury hospitality standards
Maintain consistent service delivery across all guest touchpoints
Support pre-opening planning, systems setup, SOP development, and operational readiness
Guest Experience & Service Excellence
Create personalised and memorable guest experiences that reflect the Mantis brand ethos
Act as a visible ambassador of the resort, building strong guest relationships
Manage guest feedback, service recovery, and ensure timely resolution of concerns
Continuously identify opportunities to enhance the overall guest journey
Team Leadership & Development
Recruit, train, and develop a high-performing Front Office team
Lead daily briefings, coaching sessions, and performance discussions
Build a culture of ownership, teamwork, and genuine hospitality
Support team engagement, succession planning, and talent development
Operational & Commercial Performance
Monitor Front Office performance against key operational KPIs
Drive upselling opportunities, room revenue optimisation, and guest engagement initiatives
Work closely with Reservations, Sales, Revenue Management, and Finance teams
Support effective workforce planning, scheduling, and productivity management
Systems, Standards & Compliance
Ensure accurate use of PMS and Front Office systems
Maintain brand standards, policies, and operating procedures
Ensure compliance with local regulations, Accor standards, and guest safety requirements
Support audit readiness and continuous improvement initiatives
Collaboration & Resort Experience
Partner closely with Housekeeping, F&B, Engineering, and Guest Experience teams to deliver a seamless resort operation
Support VIP arrivals, special occasions, and bespoke guest experiences
Contribute to creating a distinctive resort culture and sense of place
What We’re Looking For
Saudi National with 6–10+ years of progressive Front Office experience , including leadership roles
Experience within luxury hotels, resorts, or lifestyle hospitality environments
Strong understanding of Front Office operations, guest experience, and luxury service standards
Previous experience in pre-opening or resort environments is highly desirable
Excellent leadership, communication, and team development skills
Strong problem-solving abilities with a guest-first mindset
Experience with PMS systems and operational reporting
Hospitality Management degree or relevant qualification preferred
Ability to thrive in a remote resort environment with a hands-on leadership approac

Apply directly at Accor (KSA)