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We are seeking a professional and enthusiastic Food & Beverage Guest relation to join our dynamic team in Riyadh, Saudi Arabia. As the first point of contact for our guests, you will play a crucial role in creating a welcoming and organized dining experience. This position requires exceptional organizational skills, genuine hospitality, and a commitment to delivering outstanding customer service in a fast-paced, collaborative environment.
Greet guests warmly at the restaurant entrance and seat them according to the floor plan while ensuring fair distribution among service staff
Maintain comprehensive knowledge of the dining room layout, table configurations, restaurant capacity, hours of operation, dress code, and pricing structure
Manage restaurant reservations efficiently by taking, recording, and confirming bookings in accordance with departmental standards
Answer telephone calls within three rings using proper salutations and professional telephone etiquette
Communicate reservation changes and cancellations to management promptly as they occur throughout your shift
Review the reservation book daily, pre-assign designated tables, and follow up on all special guest requests
Ensure all menus and check folders are cleaned, organized, and available in sufficient quantities
Maintain a clean, organized, and welcoming Guest Relation stand at all times
Monitor guest reactions and confer frequently with management to ensure guest satisfaction and address concerns promptly
Anticipate heavy business periods and organize procedures to manage waiting lines efficiently
Respond to guest inquiries accurately and provide information about hotel services and activities
Handle guest complaints with professionalism, following established procedures to ensure immediate resolution and guest satisfaction
Assist restaurant staff with their duties when requested to optimize service delivery and maintain a cooperative working environment
Monitor table clearing and resetting procedures to ensure compliance with departmental standards
Promote food and beverage outlets to guests during slower periods
Maintain high standards of personal appearance, hygiene, and professional presentation at all times
Report for duty punctually, wearing the correct uniform and name tag
Comply with all hotel policies, fire safety procedures, health and safety regulations, and local legislation
Attend training sessions and meetings as required
Remain flexible and willing to extend job duties to meet business demands and guest service needs
Diploma or degree in vocational hospitality (preferred)
Minimum one year of experience in a 4-5 star hotel environment, or equivalent hospitality experience; freshers with strong hospitality training are encouraged to apply
Excellent verbal and written communication skills in English; proficiency in Arabic is a plus
Strong organizational and multitasking abilities with keen attention to detail
Proficient phone etiquette and reservation management skills
Demonstrated ability to work efficiently in a fast-paced, high-volume environment
Exceptional customer service orientation with genuine empathy and cultural sensitivity
Problem-solving skills and ability to handle guest concerns with professionalism and grace
Collaborative mindset with the ability to work effectively with diverse teams
Flexibility to adapt to changing circumstances and willingness to support team members
Knowledge of restaurant operations, table management, and dining service standards
Ability to maintain composure and resilience under pressure
Professional appearance and commitment to maintaining high hygiene standards
Familiarity with local customs and cultural practices relevant to Riyadh, Saudi Arabia
Basic cash handling knowledge and ability to assist with cashiering procedures
Your Team and Working Environment:
Join our warm and welcoming Guest Relations team, where hospitality, professionalism, and guest satisfaction are at the heart of everything we do. In this dynamic and fast-paced environment, you will work alongside passionate colleagues who value teamwork, attention to detail, and building meaningful relationships with our guests while creating memorable experiences throughout their journey with us.
Our Commitment to Dive

F&B Guest Relations

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