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Consistently offer professional, friendly and engaging service 
Follow departmental policies, procedures and service standards consistently offering professional, engaging and friendly service.  
Creating an environment wherein continuous improvements are made in the areas of GOP, EES, VOG, and LQA 
Effectively and accurately managing payroll and departmental expenses of Housekeeping department, within budgeted and forecasted guidelines. 
Developing and executing, in conjunction with the Executive Committee, any capital projects related to guest rooms and public areas. 
Actively engage with local laundry partners and consistently source new business opportunities  
Overseeing all recruitment processes, and developing departmental succession plans 
Effectively manage all colleagues relationships within the department 
Maintaining an environment that promotes the health, wellness and safety of both colleagues and guests   
Maintaining an active Preventative Maintenance program in conjunction with the Director, Engineering 
Ensuring high colleague engagement through recognition and removal of identified barriers 
Overseeing the Housekeeping Management to maximize leadership synergy 
Liaising with all Hotel departments as required 
Actively participating as a member of hotel committees as required 
Ensuring existing environmental initiatives are adhered to, and new and innovative environmental opportunities are implemented 
Other duties as assigned 
Previous Senior Housekeeping Leadership experience, 2-3 years within a similar establishment is required 
Proven leadership, developer and delegation skills with an ability to lead medium-size team of 30-45 colleagues to achieve the departmental goals 
Strong organizational and administration skills                  
Excellent communication skills, both written and verbal          
Ability to work in a fast paced, diverse environment            
University degree or Hotel Management Diploma preferred                                                          
Excellent computer skills                        
Knowledge of the Property Manager System / Opera       
Excellent problem solver and decision maker 
Physical and operational demands:
Mobility: Moving between guestrooms, public areas, and service zones to inspect cleanliness and address issues
Hands‑on oversight: Occasionally assisting with cleaning tasks or demonstrating procedures to staff
Standing and walking for extended periods during inspections, meetings, and guest interactions
Lifting and carrying light to moderate items up to 60 pounds (e.g., cleaning supplies, linens) when necessary
Working irregular hours including weekends, holidays, and early mornings, which can affect physical stamina
experience is an asset
Fluency in English, additional languages are a plus

Director of Housekeeping

Job description