Reception Supervisor

The Reception Manager is responsible for overseeing all reception and guest welcoming operations within the
dining hall, ensuring a professional, welcoming, and efficient first point of contact for guests. Reporting into the
The role manages the reception team, including the Head Hostess and Hostesses / Receptionists, ensuring that
service standards, guest engagement, and operational procedures are consistently maintained.
The Reception Manager plays a key role in enhancing the overall guest experience by supervising reception
operations, coordinating guest flow, and ensuring accurate communication of the dining hall’s offerings and
events. While primarily a managerial role, the Reception Manager will also support and cover reception shifts
when required to maintain operational coverage

1. Reception Operations Management
   • Oversee the daily operations of the reception and guest welcome area within the dining hall.
   • Ensure guests are welcomed in a professional, friendly, and efficient manner.
   • Maintain high standards of guest service and ensure reception procedures are consistently followed.
   • Monitor guest flow and coordinate with floor teams to ensure smooth operations during peak periods.
   • Ensure reception areas remain organized, welcoming, and professionally presented.
2. Team Leadership & Supervision
   • Manage and supervise the Head Hostess and Hostess / Receptionist team.
   • Develop staff schedules and ensure adequate reception coverage throughout operating hours.
   • Provide coaching, guidance, and support to ensure high standards of guest service.
   • Monitor staff performance and provide feedback to support continuous development.
   • Ensure team members maintain professional appearance and service etiquette.
3. Guest Experience Management
   • Ensure all guests receive prompt assistance, accurate information, and a positive first impression of the
   venue.
   • Support the team in resolving guest inquiries, requests, or complaints in a professional manner.
   • Promote the dining hall concept, vendors, and ongoing events to guests.
   • Monitor guest feedback and identify opportunities to enhance the overall guest experience.
4. Operational Support & Shift Coverage
   • Support reception operations by covering reception shifts when required to maintain operational
   coverage.
   • Assist the reception team during busy service periods or high guest traffic.
   • Ensure service continuity in case of staff absence or operational needs.
5. Communication & Reporting
   • Maintain regular communication with the Operations Manager regarding guest experience, operational
   issues, and service improvements.
   • Report guest feedback, operational updates, and service observations to management.
   • Coordinate with floor supervisors and operational teams to ensure smooth guest service across the
   venue.
   Experience & Education
   – Minimum 8 years of experience in hospitality, guest relations, or reception operations
   – At least 5 years of experience in a supervisory or managerial role
   – Experience in restaurants, hotels, food halls, or large hospitality venues is preferred

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