Community Liason Officer

Community Liason Officer Job Details | acwapowerc
Community Liason Officer
Date: 
Sep 23, 2026
Location: 
UZ
Job Description: 
We are a developer, investor, and operator of power generation and desalinated water plants, with 90 assets in operation, construction, or advanced development across 13 countries.
Lavozim yo‘riqnomasi / Job Description

1. LAVOZIM TAFSILOTLARI
2. JOB DETAILS:
   Lavozim: Jamoatchilik bilan aloqalar bo'yicha xodim
   Position: Community Liaison Officer
   Bo‘lim: Atrof-muhit va ijtimoiy
   Division: Environmental and Social
   Bo’lim: Atrof-muhit va ijtimoiy
   Department: Environmental and Social
   To‘g‘ridan to‘g‘ri boysunush: Ijtimoiy menejeri
   Direct Supervisor:  Social Impact Manager
3. LAVOZIM MAQSADLARI:
4. JOB PURPOSE:
   Jamoatchilik bilan aloqalar bo'yicha mas'ul xodim (JAO) ta'sirlangan manfaatdor tomonlar bilan muntazam aloqada bo'lib turadi. JAO loyiha hududi haqida bilimga ega bo'ladi va mahalliy tilda gapira oladi.
   Community Liaison Officer (CLO) maintains regular communication with affected stakeholders. The CLO will be knowledgeable about the project region and will be able to speak local language.
5. LAVOZIM MAJBURIYATLARI
6. KEY ACCOUNTABILITIES:
   • Jamoatchilik va ijtimoiy qarashlar, fikrlar va shikoyatlarni aniqlash, xabardor qilish va qayd etish hamda ularni keyingi ishlar uchun zarur xodimlarga yetkazish;
   • Berilgan shikoyatlar turini, shikoyat qiluvchini va har bir shikoyatning holatini kuzatib borish uchun shikoyat shikoyatlarini kuzatuvchi tizimni yaratish;
   • Tegishli manfaatdor tomonlarga ma'lumotni e'lon qilish va tarqatish hamda materiallarni tegishli tillarga tarjima qilish;
   • Shikoyat qiluvchining ma'lumot so'rashi bilan bog'liq kichik, sodda masalalarni hal qilish;
   • Muayyan shikoyatlarni ko'rib chiqish bo'yicha rahbariyatning boshqa a'zolaridan tushuntirish olish, masalan, Loyiha kompaniyasiga (yoki boshqa Loyiha ishtirokchilariga) muayyan shikoyatlarning mazmuni yoki ularga javob berish haqida xabar berish zarurati;
   • Barcha olingan tashqi shikoyatlar ushbu protsedurada batafsil bayon etilgan muddatlarda to'g'ri qayd etilishini, ko'rib chiqilishini va boshqarilishini ta'minlash;
   • Manfaatdor tomonlar bilan aloqalar va shikoyatlarga nisbatan muvofiqlik majburiyatlaridagi har qanday o'zgarishlardan xabardor bo'lib turish.
   Identifying, informing and recording public and social views, opinions & grievances and or relaying them to the necessary personnel for follow up;
   Setting up a grievance complaint tracker system to keep track of the type of complaints filed, the complainant and status of each complaint;
   Publicising & Distributing information to applicable stakeholders and translation of the material into applicable languages;
   Handling minor, straightforward issues such as those related to a complainants request for information;
   Obtaining clarification from other members of management in regard to dealing with specific grievances, such as a need to notify the Project Company (or other Project parties) in regard to the content or response to specific grievances;
   Ensuring all received external grievances are properly recorded, addressed and managed within the specified timelines as detailed in this procedure; 
   Keeping up to date with any changes in compliance obligations with respect to stakeholder engagement and grievances.
7. HISOBOT VA HUJJAT AYLANISHI
   4 . REPORTING AND DOCUMENT FLOW
   Hisobot beradi: Ijtimoiy menejer / Atrof-muhit va ijtimoiy ta'minot menejeri
   Quyidagilar bilan aloqalar:
   • Jamiyat a'zolari, mahalliy hokimiyat organlari, ijtimoiy mutaxassislar, loyiha guruhlari, pudratchilar, NNTlar
   Hujjatlar oqimi:
   • Qabul qiladi: Manfaatdor tomonlar bilan aloqa rejasi, shikoyatlar jurnali formatlari, aloqa protokollari
   • Yetkazib beradi: Ishtirok yozuvlari, shikoyatlar hisobotlari, jamoatchilik fikr-mulohazalari hisobotlari, yig'ilish xulosalari
   Reports to: Social Manager / E&S Manager
   Interfaces with:
   Community members, local authorities, social experts, project teams, contractors, NGOs
   Document Flow:
   Receives: Stakeholder Engagement Plan, grievance log formats, communication protocols
   Delivers: Engagement records, grievance reports, community feedback reports, meeting summaries
8. UMUMIY ISH VAZIFALARI
9. GENERAL JOB DUTIES
   Manfaatdor tomonlar bilan aloqalar
   • Doimiy aloqa va hurmatli muloqot orqali jamoat a'zolari bilan ishonchni mustahkamlang.
   • Loyiha ma'lumotlarini, rejalarini va muddatlarini madaniy jihatdan mos ravishda tarjima qiling va tushuntiring.
   • Zaif guruhlarni aniqlang va ularning maslahatlashuv va imtiyozlarga kiritilishini ta'minlang.
   • Mahalliy tashvishlar loyiha rahbariyatiga yetkazilishini va qaror qabul qilishda aks ettirilishini ta'minlang.
   Shikoyatlarni ko'rib chiqish va hujjatlashtirish
   • Loyihaning shikoyat mexanizmini boshqaring va ta'sirlangan shaxslarga shikoyatlarni topshirishda yordam bering.
   • Shikoyatlarni kuzatib boring va hisobot bering, o'z vaqtida tekshirish, hal qilish va yopishni t

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