مستشار تنفيذ ServiceNow SPM

Role purpose
Lead or support the functional implementation of ServiceNow Strategic Portfolio Management capabilities, converting portfolio and project-management practices into governed ServiceNow processes. The consultant will focus on portfolio and demand management while supporting agreed release, procurement, financial, resource, and Jira integration requirements.
Key responsibilities
·    Facilitate workshops covering strategy, portfolio, program, demand, project, resource, financial, release, procurement, and delivery-tool touchpoints within the approved scope.
·    Document current-state and future-state processes, governance forums, prioritization criteria, investment decisions, stage gates, approvals, exceptions, and reporting needs.
·    Configure or guide configuration of ServiceNow SPM capabilities for demand intake, assessment, prioritization, portfolio planning, project/program governance, resources, financials, and benefits where applicable.
·    Define functional requirements and data mappings for project, portfolio, demand, resource, cost, schedule, milestone, risk, issue, and status information.
·    Define business requirements and acceptance criteria for release-related, procurement-related, and Jira interfaces; coordinate technical realization with architects, developers, and integration owners.
·    Support legacy portfolio/project data migration analysis, cleansing decisions, validation, reconciliation, and business sign-off.
·    Prepare user stories, functional design, process flows, configuration workbooks, reports, dashboards, notifications, roles, and traceability records.
·    Support testing, UAT preparation, defect triage, demonstrations, training, adoption, and handover.
·    Advise stakeholders on practical use of out-of-box capabilities and identify requests requiring customization, additional licensing, or change control.
·    Develop the end user training material and conduct end user training sessions before or after going live.
·    Provide demonstrations, knowledge transfer, administrator guidance, and functional handover documentation.
·    Maintain clear assumptions, dependencies, decisions, and scope boundaries throughout delivery.
Mandatory experience and knowledge
·    At least 5 years of project, program, portfolio, PMO, or enterprise-work-management experience, including at least 3 years of hands-on ServiceNow SPM/PPM implementation exposure.
·    Hands-on experience in both project management and portfolio management, including governance, prioritization, scheduling, financial/resource considerations, and executive reporting.
·    Demonstrated ServiceNow implementation experience in Demand Management, Portfolio Management, Project/Program Management, Resource Management, or related SPM capabilities.
·    Experience defining workflows, approvals, stage gates, scorecards, reports, dashboards, roles, notifications, and acceptance criteria.
·    Understanding of integration and data-migration requirements for enterprise portfolio/project environments.
·    Strong workshop facilitation, documentation, stakeholder-management, and UAT support capabilities.
·    Fluent Arabic language proficiency, spoken and written, is mandatory for this role given direct workshop facilitation with Arabic-speaking portfolio, demand, and business stakeholders.
Preferred experience
·    Experience integrating ServiceNow SPM with Jira or another agile delivery tool, including ownership, direction, synchronization, and reconciliation considerations.
·    Experience with release governance, procurement touchpoints, financial planning, resource planning, benefits realization, or application portfolio management.
·    Experience replacing or migrating from Clarity, Planview, Microsoft Project, spreadsheets, or similar portfolio/project tools.
·    Experience in regulated or complex enterprise environments and multi-vendor delivery models.
·    Ability to review ServiceNow configuration and flows and communicate effectively with developers, architects, and integration teams.
Academic and professional certifications
·    Required: Bachelor’s degree in Engineering, Computer Science, Information Systems, Business Administration, Project Management, Finance, or a related discipline.
·    Required: ServiceNow Certified System Administrator (CSA).
·    Required or to be obtained within the agreed onboarding period: ServiceNow Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM).
·    Required: Recognized project-management certification such as PMP, PRINCE2 Practitioner, or equivalent.
·    Strongly preferred: Portfolio/program or agile certification such as PfMP, PgMP, MoP, PMI-ACP, SAFe, or equivalent relevant to the candidate’s assigned scope.
Core competencies
Portfolio and demand governance
Project/program management
ServiceNow SPM functional configuration
Prioritization and financial/resource reasoning
Integration and data awareness
Executive communication and facili

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