We are looking for an IT Capacity Manager to establish and maintain an integrated view of IT capacity across workforce, infrastructure, software licenses, cloud services, and Managed Services.
You will ensure that current and future capacity requirements are understood before new technology commitments are made. The role combines capacity baselining, forecasting, demand validation, and optimization to identify constraints early and enable informed prioritization, sourcing, and investment decisions.
Working closely with the Business and Internal IT Demand Managers, Service Leads, Infrastructure and Application teams, IT Finance, Procurement, HR, and external service providers, you will coordinate capacity information across the IT organization and translate it into clear management recommendations.
Key Responsibilities:
Capacity Baseline
Establish and maintain a consolidated view of total, allocated, committed, and available capacity across workforce, infrastructure, software licenses, cloud services, and Managed Services
Maintain visibility of available IT workforce capacity and critical skills required for capacity planning
Define consistent capacity units, data standards, ownership, and update cycles
Consolidate and validate capacity information from relevant teams, systems of record, the Configuration Management Database, and external service providers
Capacity Forecasting:
Translate the business and IT demand pipeline into short-, medium-, and long-term capacity requirements
Develop capacity forecasts and scenarios for projects, transformation programs, technology roadmaps, and ongoing operations
Incorporate utilization trends, infrastructure thresholds, lead times, lifecycle events, contractual commitments, and critical skill requirements
Provide capacity insights as input to budgeting, sourcing, quarterly re-planning, and the annual operating plan
Demand Capacity Validation:
Perform and document capacity pre-checks for business and internal IT demand ahead of each prioritization cycle
Compare capacity requirements against current availability and forecast commitments
Identify capacity shortfalls, dependencies, sourcing requirements, and lead-time implications
Provide options to support prioritization and escalate unresolved capacity conflicts to the relevant decision-making forums
Capacity Optimization & Performance:
Monitor capacity utilization, forecast accuracy, data quality, and capacity constraints
Coordinate regular capacity reviews with Service Leads, capacity owners, and Managed Service Providers
Coordinate with IT Asset Management to incorporate software license entitlements, consumption, and compliance risks into capacity planning.
Recommend and coordinate the reallocation, scaling, sourcing, consolidation, or decommissioning of capacity
Produce capacity dashboards and decision-oriented management recommendations
Lead quarterly capacity re-planning, including backlog review and adjustment of capacity allocations
Functional Expertise:
5+ years of experience in IT capacity planning, technology operations, infrastructure governance, IT asset management, or resource planning
Strong understanding of capacity baselining, forecasting, utilization analysis, and scenario modelling
Experience in at least one capacity domain, such as workforce, infrastructure, software licenses, cloud services, or Managed Services
Experience in software license entitlement or compliance management, preferably covering major enterprise technology vendors
Ability to consolidate information across multiple capacity domains and translate it into management recommendations
Tools & Methods:
Experience with ServiceNow ITAM, SPM, or comparable asset and planning solutions is preferred
Familiarity with CMDB data and infrastructure monitoring, resource planning, or vendor reporting solutions
Advanced Excel and data-analysis skills
Experience with Power BI or comparable reporting tools is an advantage
Knowledge of ITIL capacity and performance management principles is preferred
Stakeholder & Ways of Working:
Strong stakeholder management and coordination skills across IT, corporate functions, and external service providers
Ability to challenge inconsistent data, forecasts, and planning assumptions constructively
Structured, analytical, and data-driven approach
Ability to communicate complex capacity topics clearly and support management decision-making
High level of ownership, reliability, and attention to detail
Domain / Context:
Experience in banking, financial services, or another regulated environment is preferred
Experience in a complex multi-vendor or Managed Services environment is an advantage
Qualifications & Additional Requirements:
Bachelor’s or Master’s degree in Information Systems, Computer Science, Engineering, Business Administration, or a related field
Fluent in Arabic and English
Ability to work across multiple IT domains in a compl

IT Capacity Manager

Job description