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About Mozn
MOZN is a leading Enterprise AI company enabling organizations to make informed decisions in two critical domains: Financial Crime Prevention and Enterprise Knowledge Intelligence. 
We’re a diverse, collaborative team of innovators united by a shared purpose: to build AI that delivers tangible business value, builds trust, and empowers people and organizations with augmented intelligence. Our culture is built on the relentless pursuit of excellence and meaningful impact. 
If you’re passionate about working alongside exceptional talent on world-class AI, and you want the autonomy and runway to do the best work of your career, join us in shaping the future of intelligent enterprises. 
About the rol e
As a Customer Success Manager at MOZN, you will own the end-to-end customer journey for a portfolio of strategic and high-impact accounts. You will be accountable for customer health, adoption, satisfaction, and retention, while identifying growth opportunities in close collaboration with Sales. 
This role requires strong strategic thinking, stakeholder management, and the ability to proactively manage risk and value realization across complex customer environments. 
In line with Saudization requirements, we are currently prioritizing Saudi national candidates for this position.
What you'll do
Strategic Customer Ownership  
Own the customer relationship from post-signature through adoption, growth, and maturity 
Serve as the primary operational point of contact for customers 
Develop and execute customer success plans aligned with business and regulatory objectives 
Lead cadence calls, health reviews, and Executive Business Reviews 
Customer Health, Risk & Retention  
Monitor and manage customer health using defined KPIs (TTFV, usage, health score, CSAT, NPS) 
Proactively identify churn risks and define mitigation plans 
Escalate issues in a structured and timely manner 
Ensure no-surprise renewals through early risk visibility 
Adoption & Value Realization  
Drive consistent and deep adoption of FOCAL within contracted scope 
Support customers in optimizing workflows and configurations 
Guide customers toward advanced use cases and best practices 
Growth & Expansion Signals  
Identify and document expansion, upsell, or cross-sell opportunities 
Partner with Sales to position growth opportunities effectively 
Contribute to case studies, references, and advocacy initiatives 
Leadership & Mentorship  
Mentor Junior CSMs and contribute to onboarding new team members 
Provide feedback on processes, tooling, and customer experience improvements 
Act as a role model for structured, proactive Customer Success 
Success Indicators  
Majority of portfolio consistently Green in health status 
Strong CSAT and NPS performance across owned accounts 
Reduced churn risk and effective escalation management 
Documented expansion opportunities generated from the customer base 
Positive feedback from customers and internal stakeholders
Qualifications
5–8+ years of experience in Customer Success or strategic account management 
Experience managing complex, enterprise, or regulated customers 
Strong stakeholder management and executive communication skills 
Proven ability to manage risk, adoption, and customer outcomes 
Advanced experience with Salesforce and CS tooling 
Benefits
You will be at the forefront of an exciting time for the Middle East, joining a high-growth rocket-ship in an exciting space. 
You will be given a lot of responsibility and trust. We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best. 
The fundamentals will be taken care of: competitive compensation, top-tier health insurance, and an enabling culture so that you can focus on what you do best 
You will enjoy a fun and dynamic workplace working alongside some of the greatest minds in AI. 
We believe strength lies in difference, embracing all for who they are and empowered to be the best version of themselves.

Apply directly at Mozn