Senior Executive Manager - Applications Support

Senior Executive Manager - Applications Support - Bupa Arabia
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Senior Executive Manager - Applications Support
Bupa Arabia
Jeddah , Saudi Arabia
Posted 2026/11/05 05:47:32
Expires 2026-11-19
Ref: JB1100088887
Ref:JB1100088887
New
Job Description
Role Purpose:
To lead and manage the end-to-end support, operations, availability, and continuous improvement of enterprise business applications. This role ensures operational stability, timely service delivery, stakeholder satisfaction, and service excellence by governing 1st and 2nd line application support across all business domains.
Key Accountabilities:
1- Applications Support & Operations;
Lead and manage the 1st and 2nd line application support functions across enterprise business applications by ensuring effective incident, service request, problem, and operational management while maintaining service quality and business continuity.
2- Service Governance;
Establish and govern application support processes, operational standards, KPIs, and service governance to ensure consistent, efficient, and high-quality service delivery.
3- Vendor & Stakeholder Management;
Manage relationships with business stakeholders, technology teams, and external vendors to ensure effective service delivery, issue resolution, production readiness, and alignment with business priorities.
4- Team Leadership & Capability Development;
Lead, develop, and mentor the application support team by defining objectives, monitoring performance, building technical capabilities, and fostering collaboration and accountability.
5- Operational Risk & Service Continuity;
Ensure resilient application operations by overseeing major incidents, change implementation, release readiness, disaster recovery preparedness, operational risks, and service continuity.
Skills
Enterprise Application Support Management
IT Service Management (ITIL)
Incident, Problem & Change Management
Service Delivery & Operations Management
SLA & KPI Management
Major Incident Management
Vendor & Contract Management
Team Leadership & People Development
Stakeholder Management
Root Cause Analysis
Operational Governance
Business Continuity & Disaster Recovery
Risk Management
Budget & Resource Planning
Strong communication, negotiation, and presentation skills
Analytical thinking and decision-making
Continuous Improvement mindset
Must have knowledge in: NPHIES Workflows, HL7 interfaces, ZATCA modules/ Workflows, Experience in Lab & Pharmacy integration, Experience in health insurance business integration.
Experience managing 1st & 2nd line business application support.
Experience with ITSM platforms (BMC, Jira Service Management, ServiceNow, etc.).
Strong understanding of ITIL practices.
Experience working with cloud and on-premises enterprise applications.
Experience managing production support in a 24×7 operational environment.
Experience supporting core business applications in large insurance and/or healthcare organizations including insurance core system and HIS.
Experience managing vendors and outsourced support services.
Education
Bachelor’s degree in computer science, Information Systems, Software Engineering, or related major
Job Location
Jeddah , Saudi Arabia
Job Role
Information Technology
Employment Status
Full time
Employment Type
Employee
Preferred Candidate
Career Level / Band
Middle Management
Years of Experience
Min: 7 Max: 11
Residence Location
Saudi Arabia
Minimum Degree
Bachelor's degree
Bupa Arabia
Insurance
Jeddah , Saudi Arabia
500 employees or more
+966.9.200.00456
https://www.bupa.com.sa
Bupa Arabia is a healthcare insurance company based in the Kingdom of Saudi Arabia. We are an associate business of Bupa Group, which is a global healthcare company with an international reach that extends across multiple business operations, practices, and resources.
Founded in October 1997, Bupa Arabia was initially established through a partnership between Bupa Global International and Nazer Group, with the key focus to provide health insurance services with high quality and competitive prices, while ensuring a distinctive experience for customers. Bupa Arabia has since evolved into a fully Saudi-owned and operated company. Our transformation from a joint venture into a publicly traded company on the Saudi Stock Exchange occurred in 2008, as we made 40% of our shares available to the public during our Initial Public Offering (IPO).
As a subsidiary of the global Bupa Group, we draw upon international expertise while maintaining a profound understanding of local healthcare requirements and regulations. This allows us to offer comprehensive healthcare insurance solutions tailored to the unique needs of the Saudi Arabian market.
Bupa Arabia prides itself on its commitment to the wellbeing and development of its employees, providing them with the same standard of care, support, and professionalism that it expects to be delivered to its customers.
Our core values shape e

Apply directly at Bupa Arabia