Riyadh Business Process Monitoring & Imp_ Director

Business Process Monitoring & Imp. Director Job Details | Zakat, Tax and Customs Authority
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Working at ZATCA
Experienced Professionals
Graduate Program
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Binaa Alkafaat
Sign-In
About ZATCA
Values and culture
Working at ZATCA
Experienced Professionals
Graduate Program
Coop and Training Programs
Binaa Alkafaat
Sign-In
About ZATCA
Values and culture
Working at ZATCA
Experienced Professionals
Graduate Programs
Experienced Professionals
Ameen Program
Business Process Monitoring & Imp. Director
Date: 5 Oct 2026
Location:
Riyadh, SA
Company:
Zakat, Tax and Customs Authority
Purpose of Job
Jobholders at this level carry out specific tasks independently but are subject to close supervision. They research, collect and analyze information, draft reports and documents, participate in specific meetings and develop their own professional expertise.
They undertake simple operational activities including internal assessment and benchmarking of current ZATCA policies against best-in-class corporate policies and international standards and practices, and tracking adherence of developed simple policies with set SLAs and KPIs.
Strategy and Planning
•    Contribute to the development of Organizational Excellence business plan ensuring alignment with ZATCA strategy
•    Develop the operational plan for Business Process Monitoring & Improvement in line with Organizational Excellence business plan and Strategy & Development strategic plan 
•    Implement plans and provide input to enable achievement of Business Process Monitoring & Improvement goals that support ZATCA’s overall strategic plans
Budget Management
•    Discuss Business Process Monitoring & Improvement budgeting requirements with top management and provide input to the budgeting process
•    Ensure effective utilization of Business Process Monitoring & Improvement budget, and report accurately on progress made and challenges encountered
•    Investigate and propose implementing initiatives that result in positive financial impact for Business Process Monitoring & Improvement and mitigates financial and operational risks
Business Process Governance
•    Ensure the revision and communication of guidelines and templates for business processes' development based on requirements and leading practices
•    Ensure the update/ improvement of BPA in coordination with IT & Digitization function based on business requirements 
Business Process Development and Analysis
•    Manage the development of prioritized processes’ documentation plan based on internal assessment findings
•    Ensure that process analysis and documentation are in line with policies, regulations, other functions’ input
•    Review process manuals to ensure quality and provide approval
•    Approve internal change requests ensuring adherence to requirements 
Business Process Improvement
•    Manage the development and implementation of process improvement plan to enhance existing processes based on assessment results 
Business Process Measurement 
•    Review BPM maturity level and enforce corrective actions
•    Manage the development of SLAs and KPIs for all processes ensuring alignment with internal and external parties
•    Monitor adherence of processes with set SLAs and KPIs and develop process documentation plan to achieve required results
BIC Platform
•    Ensure that technical findings are communicated to the BIC vendor and monitor implementation of technical updates
Internal Capability Building
•    Build internal capabilities in business processes through awareness and training 
•    Strengthen knowledge and capabilities through relationships and coordination with national and international BPM firms
People Management
•    Participate in the identification and recruitment of key talent
•    Guide, mentor and support direct reports in order to execute duties according to set policies and processes
•    Develop individual performance objectives, provide necessary support, evaluate/appraise team and provide regular feedback on performance
•    Establish a high-performance working environment and promote ZATCA values
Education
•  Bachelor’s degree in Industrial Engineering, Business Administration, or equivalent is required 
•  Master’s degree in Business Administration, or equivalent is preferred
Experience
An optimal of 8 years of relevant experience, with a preferred 3 years of experience in managerial level
Competencies
Strategic and Business Planning - Advanced
Quality Management - Advanced
Policy Making - Advanced
Data Analytics - Advanced
Business Excellence - Advanced
Change Management - Advanced
Professionalism - Proficient
Collaboration and Communication - Proficient
Results Oriented - Proficient
Customer Focus - Proficient
Enablement of Change and Innovation - Proficient
Leading by Example - Proficient
Strategic Thinking - Developing
Develop Teams - Proficient
Operational Excellence - Proficient
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