Operations Manager – Cars

Role & Responsibilities:
Operational Ownership
Own the end-to-end operational car journey and ensure smooth execution across all stages.
Ensure clear ownership, processes, and escalation paths across the operation.
Manage and resolve operational escalations and critical issues.
Ensure operational capacity is aligned with business growth and demand.
Team Leadership
Lead and manage the Cars Operations team across different functions and locations.
Develop the team, set clear expectations, and build capability across the operation.
Performance & Process Improvement
Set and monitor operational KPIs, SLAs, productivity, and quality standards.
Identify operational bottlenecks and implement process improvements.
Continuously improve efficiency, turnaround time, quality, and customer experience.
Reporting & Cross-Functional Collaboration
Monitor operational performance and provide regular reporting and insights.
Coordinate closely with Sales, Supply, Data, Finance, and other relevant teams.
Requirements & Experience:
Strong experience in operations management, preferably within automotive, marketplace, logistics, or a similar fast-paced environment.
Proven experience managing and developing operational teams.
Ability to build, improve, and scale operational processes.
Strong problem-solving and decision-making skills.
Data-driven, with a good understanding of operational KPIs and performance management.
Strong stakeholder management and cross-functional collaboration skills.
Fluent in Arabic and English.
Preferred
Automotive industry experience.

Apply directly at Soum